Terms & Privacy Policy
Terms & Privacy Policy
Please read our terms and privacy policy carefully before booking your journey with us.
Terms & Conditions
Please read our terms carefully before booking your journey with us.
1. Service Agency
We act purely as a service agent.
2. Driver & Vehicle Schedule
One calendar day is calculated from 00:00 hrs to 23:59 hrs. Driver will rest a minimum of 8 hours during the night halt.
Driver's working hours: 09:00 AM – 07:00 PM. In exceptional/emergency cases, driver may assist beyond these hours.
Night driving allowance of ₹500 per night is applicable if travel is required between 10:00 PM – 06:00 AM (except pickup night).
3. Vehicle Operations
Air conditioning will not operate in hill areas or when the vehicle is stationary/parked.
Vehicle will only travel on safe and accessible routes; it will not go on narrow or unsafe roads.
Parking charges will be covered one time for sightseeing places only. Parking at markets, hotels, cinemas, shopping malls, etc. will be extra.
4. Itinerary & Changes
Once confirmed, the trip itinerary cannot be reduced or altered.
Package dates may be rescheduled based on hotel availability. Any additional cost arising from such changes will be borne by the customer.
5. Hotels & Accommodation
Any additional services utilized by guests will be directly chargeable and payable to the hotel/service provider.
Hotel check-in/check-out timings vary between 10:00 AM – 02:00 PM and are subject to availability.
6. Vehicle Usage & Charges
Vehicle type will depend on group size and is exclusive to the guests but not at disposal.
The vehicle is included in your package up to the specified number of kilometers. Extra charges apply beyond the limit.
7. Cancellation & Refunds
Unused services due to natural calamities, delays, or personal reasons will not be refunded.
Cancellations due to flight delays, cancelations, or similar reasons will attract 100% cancellation charges.
No refunds will be made for unused hotel nights, tours, or services.
8. Liability & Responsibility
We are not responsible for weather conditions, political disruptions, or unavoidable circumstances.
Guests are solely responsible for their belongings. Lost/left items must be coordinated directly with concerned entities.
9. Company Rights & Jurisdiction
All disputes relating to tours, vouchers, refunds, or services will fall under Jaipur Jurisdiction.
If no disputes are raised within 48 hours of receiving the voucher, it is considered accepted.
10. Additional Costs & Insurance
Travel insurance is strongly recommended to safeguard against last-minute cancellations.
Any additional costs arising due to natural calamities, landslides, road blockages must be borne directly by the guest.
11. Special Note
During the journey, please take full responsibility for your personal belongings. Travel Sarthi / Vehicle Owner / Driver will not be responsible for any loss, theft, or damage of personal items.
Each sightseeing point will be covered as per the itinerary. Any additional sightseeing requests will be subject to availability and extra charges.
Privacy Policy
At Travel Sarthi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information that you voluntarily provide to us when you:
- Register for an account on our website
- Book a tour package or service
- Subscribe to our newsletter or marketing communications
- Fill out a contact form or request a quote
- Participate in surveys or promotions
- Communicate with our customer support team
We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing behavior through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and confirm your tour bookings
- To send you booking confirmations and updates
- To provide customer support and respond to inquiries
- To send you promotional materials and newsletters (with your consent)
- To improve our website and services
- To personalize your experience on our website
- To process payments and prevent fraud
- To comply with legal obligations
3. Information Sharing and Disclosure
We may share your information with:
- Third-party service providers (hotels, transportation companies, tour guides) to fulfill your bookings
- Payment processors to handle transactions
- Marketing partners for promotional purposes (with your consent)
- Law enforcement or regulatory authorities when required by law
- Business successors in case of merger or acquisition
We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access and obtain a copy of your personal information
- Correct or update your personal information
- Delete your personal information
- Object to or restrict the processing of your personal information
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@travelsarthi.com.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
info@travelsarthi.com
Travel Sarthi, Jaipur, Rajasthan, India
+91-9829069290