Terms & Conditions

Service Agency

We act purely as a service agent.

Driver & Vehicle Schedule

• • One calendar day is calculated from 00:00 hrs to 23:59 hrs. Driver will rest a minimum of 8 hours during the night halt.
• • Driver's working hours: 09:00 AM – 07:00 PM. In exceptional/emergency cases, driver may assist beyond these hours.
• • Night driving allowance of ₹500 per night is applicable if travel is required between 10:00 PM – 06:00 AM (except pickup night).

Vehicle Operations

• • Air conditioning will not operate in hill areas or when the vehicle is stationary/parked.
• • Vehicle will only travel on safe and accessible routes; it will not go on narrow or unsafe roads. (Google Maps may not always reflect accurate routes).
• • Parking charges will be covered one time for sightseeing places only. Parking at markets, hotels, cinemas, shopping malls, etc. will be extra.

Itinerary & Changes

• • Once confirmed, the trip itinerary cannot be reduced or altered.
• • Package dates may be rescheduled based on hotel availability. Any additional cost arising from such changes will be borne by the customer.

Hotels & Accommodation

• • Any additional services utilized by guests will be directly chargeable and payable to the hotel/service provider.
• • Hotel check-in/check-out timings vary between 10:00 AM – 02:00 PM and are subject to availability for early check-in/late check-out.
• • Requests for hotel late check-out will be subject to availability at the time.

Vehicle Usage & Charges

• • Vehicle type will depend on group size and is exclusive to the guests but not at disposal; it will strictly follow the given itinerary (may vary sector-wise).
• • The vehicle is included in your package up to the specified number of kilometers. If the vehicle exceeds this limit, an additional charge of ₹16 per kilometer will apply.
• • Extra charges will apply if the vehicle is used beyond the mentioned itinerary.
• • Vehicles are strictly point-to-point. Additional pick-ups/drops will attract extra charges payable directly to the driver.

Cancellation & Refunds

• • Unused services due to natural calamities, delays, or personal reasons will not be refunded.
• • Cancellations due to flight delays, cancelations, or similar reasons will attract 100% cancellation charges for unutilized hotel rooms and transport.
• • No refunds will be made for unused hotel nights, tours, or services.
• • Refund claims will not be entertained for complimentary services.

Liability & Responsibility

• • We are not responsible for weather conditions, political disruptions, or unavoidable circumstances leading to trip cancelations.
• • We are not liable for refunds/compensations due to force majeure events such as strikes, weather, traffic, overbooking, flight cancellations, rerouting, entry restrictions, etc.
• • Monuments/museums may remain closed on national holidays. Missed visits due to closures are beyond our responsibility.
• • Guests are solely responsible for their belongings. Lost/left items must be coordinated directly with concerned entities for recovery.

Company Rights & Jurisdiction

• • We reserve the full right to modify or cancel your booking in case of any issues, violations, or circumstances that are not permissible as per our company policies or service conditions.
• • All disputes relating to tours, vouchers, refunds, or services will fall under Jaipur Jurisdiction.
• • Online payments (bank transfer, UPI, credit/debit cards, etc.) are accepted as a convenience; however, disputes remain under Jaipur Jurisdiction.
• • If no disputes are raised within 48 hours of receiving the voucher, it is considered accepted by the client along with the terms.

Additional Costs & Insurance

• • Travel insurance is strongly recommended to safeguard against last-minute cancellations, hotel/driver/permit charges, or unforeseen events.
• • Any additional costs arising due to natural calamities, landslides, road blockages, strikes, or fuel hikes must be borne directly by the guest on the spot.